Cadpeople Standard Contract Terms & Conditions 2026 Q2

1. Introduction

These Standard Terms and Conditions outline the general terms governing Cadpeople’s services and the relationship between Cadpeople and its clients.

These Terms and Conditions apply to all services delivered by Cadpeople unless otherwise explicitly agreed in writing.

The applicable version can be found on Cadpeople’s website and is referenced in relevant proposals and agreements.

Together with any applicable proposal and related appendices, these Terms and Conditions form the overall agreement between the parties (hereafter referred to as “the Agreement”).

The parties agree to cooperate in a positive, professional, and responsible manner throughout the collaboration.

The parties will make a significant effort to achieve the best possible result and will display the flexibility that must be considered reasonable and customary when carrying out digital projects.

Any changes in primary contact persons must be continuously shared with the other party.

2. Service specification

As described in the relevant proposal, the ambition of the services is to create a solution tailored to the customer’s needs and objectives.

Within the agreed scope, Cadpeople will deliver the agreed solution as conceptually described in the proposal.

The precise scope may be defined and refined throughout the collaboration in accordance with the agreed budget, scope, and timeframes.

The proposal describes the solution on a conceptual level prior to production, and the final solution may differ in accordance with decisions taken between the parties.

The specifications for the solution are identified in collaboration with the customer and documented by Cadpeople. These documents are binding, and specifications can only be adjusted after production has started with the approval of Cadpeople.

Adjusted specifications must include, among other things, hardware, software, operating system, and browser compatibility.

3. Timelines and process

Any timelines, milestones, and process descriptions are defined in the relevant proposal or subsequent written agreements between the parties.

4. Delivery and approval

It is incumbent on the customer to examine and monitor the delivered solution immediately after delivery.

If an acceptance test has been agreed, the customer is responsible for confirming in writing the delivery on the agreed date, provided that the results of the delivery are in accordance with what was agreed.

If written approval or a justified refusal is not received within ten working days after Cadpeople has informed the customer that the solution has been delivered, the delivery is considered approved.

Subsequent adjustments and corrections will thereafter be considered support.

5. The Customer’s obligations

It is the Customer’s responsibility to make resources available with continuous feedback, meetings, reviews and approvals as agreed to in the project plan. In addition to that, the Customer must ensure that approvals and feedback occur through one designated person (the Customer’s project manager) and that this person has decision-making power and has, in advance, secured clear direction and backing from the organisation.

The Customer commits to delivering relevant material/models for use in the solution, just as the Customer is responsible for purchase of hardware, implementation of the solution and end-user testing and/or acceptance test.

5.1 Technology

In cooperation with Cadpeople, the Customer commits to communicating in writing which development standards, browser requirements and other technical standards Cadpeople is expected to relate to. When these demands are fulfilled, the solution and documentation delivered by Cadpeople must be adequate, together with the Customer’s IT environment, to fulfil the requirements in the Agreement. It is a prerequisite for Cadpeople’s compliance with the Agreement that no errors in the Customer’s IT environment occur that affect Cadpeople’s fulfilment of the Agreement’s requirements.

6. Pricing and budget

Pricing and budget terms are defined in the relevant proposal or written agreement between the parties.

Cadpeople’s standard hourly rate is typically DKK 1,200 excl. VAT, unless otherwise agreed.

We work with both time-based agreements and fixed prices for defined projects, depending on the nature and scope of the assignment. The chosen pricing model is agreed with the client upfront to ensure clarity and predictability.

If the scope changes during a project, for example at a start-up meeting or as a result of new requirements, the impact on time, budget, and delivery will be reviewed and re-estimated in close dialogue with the client before proceeding, with any newly agreed pricing documented as an appendix to the original agreement. All estimates are based on the initial briefing and agreed scope.

The Customer is required to provide relevant Purchase Order Numbers to Cadpeople at the project start, if Cadpeople is expected to refer to such a number on invoices.

If Cadpeople becomes aware of a significant change from the agreed scope and budget, Cadpeople will send the Customer a written message about the matter before the work continues.

Changes in Cadpeople’s applicable hourly rates can occur annually and are communicated to the Customer with a three month advance notice.

7. Payment terms

Services are invoiced according to the agreed terms outlined in the relevant proposal or written agreement.

The project is invoiced according to the following plan:

*Entry into Agreement is when both parties have signed the contract.

Unless otherwise agreed:

• Payment is 30 days from invoice date
• For late payment, 1,5 % interest pr. month and late fees are added.

For subsequent changes/purchases, Cadpeople invoices the Customer for hourly-based/fixed price services at the beginning of the month for the previous month’s time useage.

8. Changes in third-party software

Third-party software, including browsers, etc. is often changed without advance notice. Such changes can cause errors and interruptions in software developed by Cadpeople. To the extent that the Delivery includes particular software solutions or integration with particular software suppliers, the Agreement will only include the version of the agreed-upon software that is "live" the date at which Cadpeople’s development starts. All changes of software that are not supervised by Cadpeople are not included in the offer. Necessary adjustments to the delivery will be invoiced separately under an agreement.

9. Support, Hosting and Maintenance

9.1 Support

If no other support agreement has been agreed upon, the following applies after the project has been submitted:

1st line support is conducted by the customer internally:

All inquiries from users must be reported to the customer's 1st line supporter and/or solution administrator. If the issue cannot be solved by the costumer internally or it is not described in the documentation, Cadpeople can be contacted as 2nd line support at support@cadpeople.dk

2nd line support conducted by Cadpeople:

All inquiries received from the 1st line support will be supplied with a reference number and the inquiry will be investigated within 24 hrs, within normal working hours (Mon-Fri, 9:00 – 16:00). If this requires specialized knowledge, external cooperation and, for example, access to the database, API, external parties will be initiated when these competencies are available. For all issues, the customer will receive an estimate for the support issue, which must be approved (and supplied with a PO), before proceeding. Support time – registered from when the customer sends the inquiry and to a solution has been found - will be recorded on an hourly basis, and subsequently be invoiced at the hourly rate of DKK 1.200/hrs excl. VAT. As multiple skills may be required to solve your request, an extended time frame for fixes is to be expected during holiday periods.

9.2 Hosting and maintenance

Project Hosting, support and maintenance is to be agreed separately and is not included is this contract. Cadpeople offers three types of hosting and SLA setup, depending on the project need. Information about the three types of service level agreements can be found on our website: https://www.cadpeople.com/sla/

The standard hosting for Cadpeople’s solutions is Microsoft Azure, unless otherwise instructed by the Customer. See the SLA: https://azure.microsoft.com/da-dk/support/legal/sla

10. Project insurance

Cadpeople is insured by Danske Forsikring, which is a part of Topdanmark. Policy number: 1754 278 044.

11. Intellectual Property Rights

11.1 Ownership of Deliverables 

Upon full payment the Client owns the rights to the final, compiled deliverables (e.g., the complete VR experience, web platform, or e-learning module) produced specifically for the project under this agreement. This ownership applies to the deliverable as a whole and does not grant ownership rights to individual bespoke adjustments, integration code, or workfiles underlying the final product.

11.2 Cadpeople Background IP

Cadpeople retains all worldwide intellectual property rights, title, and interest in all existing frameworks, source code, microservices, integration configurations, methodologies, algorithms, and development tools ("Background IP") utilized in or underlying the deliverables. Any project-specific adjustments, optimizations, or extensions made to the Background IP during development remain the property of Cadpeople.

11.3 License Grant

To the extent that Cadpeople Background IP is embedded in or necessary to utilize the deliverables, Cadpeople grants the Client a perpetual, non-exclusive, royalty-free license to use, maintain, and operate the deliverables. This license is granted strictly for the intended purpose and scope of the initial project, whether for the Client’s internal organizational use or for agreed-upon public-facing deployments.

11.4 Restrictions on Commercialization

Unless explicitly agreed upon in writing, the Client may not sell, sub-license, distribute, or otherwise commercialize the deliverables as a standalone product or service. Furthermore, the Client may not decouple, extract, or separate project-specific designs, content, or concepts from the underlying Cadpeople Background IP in order to rebuild, modify, or resell the deliverables independently or via third parties.

11.5 Excluded Materials

Unless explicitly defined as part of the agreed project scope, the delivery of underlying source code, API integrations, development tools, and raw content production work files is not included in the project. The project is delivered as a complete, functioning solution, and no rights or access to these underlying materials or frameworks are transferred to the Client.

12. Cadpeople’s own services and products

The Customer’s use of Cadpeople documentation, e.g. online commentary, user manuals (text or video), training material, etc. must be agreed to specifically and paid for separately. 

13. Use of subsuppliers

Cadpeople has the right to use subsuppliers. Cadpeople has the same responsibility for the services and deliveries of such subsubsuppliers as applies to Cadpeople’s own services and deliveries under the terms of the Agreement. If the Customer does not approve the use of subsuppliers, Cadpeople must be informed in writing.

14. Confidentiality and exclusivity

Cadpeople and Partners undertake to confidentiality of any confidential information and to refrain from disclosing any such information to third parties, unless the disclosing of information is needed for a potential subsupplier to work on the project. The disclosing of confidential information to a potential subsupplier must be aligned and agreed with the Customer. This can be further regulated in a signed Non Disclosure Agreement between the parties, if the Customer wishes and requires this.

15. GDPR

Cadpeople processes personal data with due observance of the General Data Protection Regulation (GDPR) and applicable laws. Personal information can solely be used in connection with the development, support and maintenance of the Customer’s solution.

For further information, please refer to the Danish Data Protection Agency (www.datatilsynet.dk) and Cadpeople’s GDPR Policy, which will be disclosed upon request.

16. Changes in the Agreement

Changes to the present Agreement can only occur by written notice, which is to be accepted in writing by the other party. Unless otherwise agreed, project changes must be documented in continuous “touch base” meetings. The description of the changes must contain changes in scope, quality, time and price. The changes are invoiced according to “time spent” and by prior arrangement at the prevailing hourly rate, unless the scope of other services is adjusted to accommodate the change.

17. Termination

The Customer can terminate this Agreement and/or task with a 30-days written notice to Cadpeople against the Customer’s payment of the reasonable and documented costs incurred by Cadpeople for the work carried out under the Agreement and/or the relevant task at the time of Cadpeople’s receipt of the termination notice.

In case of a termination, Cadpeople will, if required by the Customer, prepare a report covering the work that was carried out prior to the termination, and make the claim based on the work that has been carried out before the termination. The value of this work can never exceed the total contract price. If the Customer has paid for more work than what Cadpeople has carried out at the point of termination, the Customer is entitled to a refund of the excess payment.

17.1 Consequences of the Customer’s Lack of Cooperation

If the Customer does not contribute to the fulfillment of the contract within twenty working days, Cadpeople is entitled to cancel the Agreement and claim compensation in accordance with the general rules of Danish law on compensation, provided that the Customer continues to decline the delivery after submission of a written demand stating a reasonable deadline. By the Customer’s delay and lack of agreed-upon cooperation, Cadpeople is entitled to invoice the consequential fees that such lack of agreed cooperation gives rise to, including the right to invoice the additional total of hours that Cadpeople must use to fulfill the Agreement.

18. Limitation of liability

Neither the Customer nor Cadpeople shall be responsible for any failure to fulfil any term or condition of the Agreement due to an event outside its reasonable control (force majeure).

In no event shall Cadpeople be liable for any consequential, incidental, special, punitive or exemplary loss, including, but not limited to, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings or cost of procuring substitute goods or services.

19. Disputes

Any disputes arising out of or in connection with the Agreement which cannot be settled amicably by the parties shall be resolved by a court of competent jurisdiction in accordance with the laws of Denmark excluding conflict of law principles. The primary venue being the Aarhus city court.

Conditions and terms 2026 Q1 and before